Pennie

Managing the co-creation of value
Microplastics as contaminants in the marine environment: A review
The prediction of chronicity in patients with an acute attack of low back pain in a general practice setting.
A strategic framework for customer relationship management
Co-creating brands: Diagnosing and designing the relationship experience
The role of multichannel integration in customer relationship management
Microplastic ingestion by zooplankton.
Frow, P.: The role of multichannel integration in customer relationship management. Ind. Mark. Manage. 33(6), 527-538
Managing Quality in Higher Education: An International Perspective on Institutional Assessment and Change
Towards the ‘perfect’ customer experience