题目

 Suggest one other course of action that AB might follow, explaining what you consider to be its merits and demerits when compared with your answer at (a) above. 

考点:Chapter6Short-termdecisions

 Alternative course of action 

(i) Produce enough units of X in the next 13 weeks to use up existing inventories of direct materials. 

(ii) Start sales of Y as soon as possible, and offer customers the choice between X and Y. Since X is an inferior compound, it would have to be sold at a lower price than Y.  

Merits of this course of action 

(i) The workforce would be usefully employed for the next 13 weeks and then production of Y would begin at once. Although redundancies would still seem inevitable, the company would be creating as much work as it could for its employees. 

(ii) AB's customers would be made aware of the superiority of Y over X in terms of price, and of AB's commitment to the new compound. AB's marketing approach would be both 'honest' and would also give customers an attractive choice of buying the superior Y or, for a time, an inferior X but at a lower price. This might well enhance AB's marketing success.  

Demerits of this course of action 

(i) It is unlikely to be a profit-maximising option, because selling X at a discount price would reduce profitability. 

(ii) Customers who get a discount on X might demand similar discounts on Y. 

(iii) Some customers might query the technical differences between X and Y, and question why AB has been selling X at such a high price in the past – this might lead to some customer relations difficulties. 

(iv) AB must decide when to reduce the price of X, given that Y cannot be made for 20 weeks. The timing of the price reduction might create some difficulties with customers who buy X just before the price is reduced. 

多做几道

 A public health clinic is the subject of a scheme to measure its efficiency and effectiveness. Among a number of factors, the 'quality of care provided' has been included as an aspect of the clinic's service to be measured. Three features of 'quality of care provided' have been listed. 

(1) Clinic's adherence to appointment times 

(2) Patients' ability to contact the clinic and make appointments without difficulty 

(3) The provision of a comprehensive patient health monitoring programme 

Required

 (i) Suggest a set of quantitative measures which can be used to identify the effective level of achievement of each of the features listed.

(ii) Indicate how these measures could be combined into a single 'quality of care' measure. 

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18

【论述题】

The absence of the profit measure in non profit seeking organisations causes problems for the measurement of their efficiency and effectiveness. 

Required 

(i) Explain why the absence of the profit measure should be a cause of the problems referred to.

(ii) Explain how these problems extend to activities within business entities which have a profit motive. Support your answer with examples. 

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24

【论述题】

Compare and contrast the use of residual income and return on investment in divisionalperformance measurement, stating the advantages and disadvantages of each. 

 Division Y of Chardonnay currently has capital employed of $100,000 and earns an annual profit after depreciation of $18,000. The divisional manager is considering an investment of $10,000 in an asset which will have a ten-year life with no residual value and will earn a constant annual profit after depreciation of $1,600. The cost of capital is 15%. 

Calculate the following and comment on the results. 

(i) The return on divisional investment before and after the new investment 

(ii) The divisional residual income before and after the new investment 

 Explain the potential benefits of operating a transfer pricing system within a divisionalised company. 

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