（）主要是指信息从发送者到接收者的传递过程中遇到种种干扰或问题，使信息失真，影响了沟通的效果。
企业对顾客的责任主要体现在提供安全的产品、提供正确的产品信息、提供售后服务、提供必要的指导以及赋予顾客自主选择的（）
人们总会做周围人期望的事情，道德观受他人期望的影响，这一行为发生在道德发展的（ ）
影响个人行为的个性变量是（ ）
企业除了要赚取合理利润以外，还应为相关利益群体承担其应该负担的社会责任，说的是（ ）
道德的（ ）强调个性和个人英雄主义，认为人如果违背自己内心的是非观，是不道德的。
题目
12.3.1一、沟通的障碍
（1）沟通过程中的障碍主要是指信息从发送者到接收者的传递过程中遇到种种干扰或问题，使信息失真，影响了沟通的效果；
（2）发送者方面的障碍：主要体现为信息发送者对信息表达的障碍。发送者要把自己的观念和想法传递给接收者，首先必须通过整理变成双方都能理解的信号。也就是说，要把传达的信息表达出来，并表达得十分清楚；
（3）接收者方面的障碍：在沟通过程中，接收者接到信息符号后，要进行解码，变成对信息的理解；
（4）反馈过程中的障碍：信息只有通过反馈，才能建立有效的沟通过程。在反馈过程中，由于反馈渠道本身的特点以及反馈过程中可能出现的信息失真等，都能给有效沟通带来障碍；
（5）沟通环境方面的障碍：信息沟通，除了受沟通过程本身各因素的影响外，还受环境因素的影响。
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