以下哪一项不属于沟通环境方面的障碍（）
企业对顾客的责任主要体现在提供安全的产品、提供正确的产品信息、提供售后服务、提供必要的指导以及赋予顾客自主选择的（）
人们总会做周围人期望的事情，道德观受他人期望的影响，这一行为发生在道德发展的（ ）
影响个人行为的个性变量是（ ）
企业除了要赚取合理利润以外，还应为相关利益群体承担其应该负担的社会责任，说的是（ ）
道德的（ ）强调个性和个人英雄主义，认为人如果违背自己内心的是非观，是不道德的。
题目
12.3.1一、沟通的障碍
沟通环境方面的障碍：信息沟通，除了受沟通过程本身各因素的影响外，还受环境因素的影响，主要表现在以下几个方面：
（1）组织结构方面的障碍：在管理中，合理的组织机构有利于信息沟通。但是，如果组织机构过于庞大，中间层次太多，那么，信息从最高决策层传递到下属单位不仅容易产生信息的失真，而且还会浪费大量时间，影响信息的及时性；
（2）组织文化方面的障碍：由于组织文化是组织中员工价值观的根本体现，在很大程度上影响着员工的行为，因此，它对组织中的信息沟通也有着深刻的影响；
（3）社会环境方面的障碍：不同的社会环境有不同的文化价值观，各种不同的文化价值观影响下的沟通行为有很大的不同。
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- 材料全屏SingaporeSingapore is an independent city-state in southeastern Asia, consisting of one major island—the Singapore island—and more than 50 small islands, located off the southern tip of Malay. The city of Singapore, the capital of the country, is at the southeastern end of the Singapore Island; it is one of the most important port cities and commercial centers of Southeast Asia. The total area of the republic is 640 sq kmLow-lying Singapore Island has no outstanding relief(轮廓鲜明的) features. A central area of hills rises to the maximum height of 176 m. The country has a wet tropical climate, with an average annual temperature of 27.20℃. The average annual rainfall is 2.413 mm. the wettest months are November through January.Singapore is governed under a constitution of 1959. A president, elected to a four-year term, is head of state, and a prime minister is head of government. The president used to be selected by Parliament, but by 1991 constitutional amendment（修正案）, the president is now elected directly by the people. The Parliament is the law-making body with its 81 members popularly elected.In the late 1980s the country had some 290 primary schools with 278,300 pupils and 160 secondary schools with 200,200 students. The main institutions of higher education are the National University of Singapore, several technical colleges, and a teachers college.Singapore has one of the highest standards of living of any country in Asia. In the late 1980s the gross domestic product was estimated at $23.7 billion, or $8, 870 per person. The fishing industry is centered on the port of During, on southwestern Singapore Island. Industry has grown rapidly since the 1960s, and Singapore now produces a diversity of goods, including chemicals, electronic items, clothing, and processed foods, etc. Shipbuilding and petroleum refining are also important.1【单选】Paragraph 1（）AEducationBLand and ClimateCState SystemD General IntroductionEEconomyFPopulation
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- The 4. 3-magnitude quake struck at 8: 19 p. m. in England and was centered under the English Channel.（）ATrueBFalseCNot Given
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