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Members of a religious minority in a workplace are frequently subjected to jokes about their dress and dietary customs, and a bit of name-calling, by non-religious workmates. They find this offensive and hurtful - even though their colleagues say it is

'just a bit of fun'.What type of discrimination (if any) would this represent?

A

Victimisation

B

Indirect discrimination

C

Harassment

Which of the following is a potential business benefit of a corporate diversity policy?

A

Compliance with equal opportunities legislation

B

Respect for individuals

C

Better understanding of target market segments

D

Efficiency in managing human resources

Which of the following statements about disability discrimination law is not true?

A

The requirements only effect employers of more than 20 employees

B

Employers must adjust working arrangements or the physical features of premises to remove any disadvantage to disabled people

C

For an individual to be defined as a disabled person, the physical or mental impairment must

have an adverse effect of more than 12 months' duration

D

Public bodies have additional duties to protect and promote equality for disabled people

Which of the following would constitute direct discrimination?

A

Setting age limits or ranges in an employment advertisement

B

Offering less favourable terms to workers on flexible hours contracts

C

Using word-of-mouth recruitment in a predominantly male workforce

A job interviewer asks a woman about her plans to have a family. She eventually does not get the job, because she lacks

qualifications which are listed as essential in the person specification. However, she later finds out that men who attended

interviews were not asked questions about their plans to have a family.

Which of the following statements correctly describes the situation?

A

The woman would have a successful claim of direct sexual discrimination

B

The woman would have a successful claim of indirect sexual discrimination

C

The organisation has laid itself open to a claim of indirect sexual discrimination, but such a claim would not be successful

D

The organisation has not laid itself open to any claim of discrimination

The concept of is based on the belief that the dimensions of individualdifference on which organisations currently focus are

crude and performance-irrelevant, and that an organisation should reflect the range of differences within its customer and

labour markets.Which words correctly complete this sentence?

A

Equal opportunity

B

Cultural divergence

C

Managing diversity

Which of the following is an example of 'positive discrimination' rather than 'positive action' on equal opportunities?

A

Selecting a certain number of people from ethnic minorities for jobs, regardless of job-relevant

selection criteria

B

 Using ethnic languages in job advertisements

C

Setting targets for the number of people from ethnic minorities that the organisation would like to see in managerial positions

Which of the following is most clearly a sign of an ineffective group?

A

There is disagreement and criticism within the group

B

There is competition with other groups C Members passively accept work decisions

C

Individuals achieve their own targets

A team leader is having difficulties with conflict in the team, due to 'clashes' or incompatibilities in the personalities of two of its members. The leader draws up a list of options for managing the problem.

Which option, from the following list, would be the least practicable?

A

Educate the members about personality differences

B

Encourage the members to modify their personalities

C

Remove one of the members from the team

At the Soli-Darretty Bros factory, a project team has been put together by management. The team are engaged in debating

how they are going to approach the task, and who is going to do what. Some of their first ideas have not worked out but they

are starting to put forward some really innovative ideas: they get quite excited in brainstorming sessions, and are uninhibited in putting forward their views and suggestions. Factions are emerging, not only around different ideas, but around two

dominating individuals who always seem to disagree.At what stage of Tuckman's group development model is this team?

A

Forming

B

Storming

C

Norming